More and more employees are now using their mobiles as a portable workstation.
This trend has accelerated during the change in working practices due to the COVID-19 Pandemic, and has highlighted the need for IT service managers to have tools that allow them to understand and improve the experience of their smartphone and tablet users, as is already being done for PC users..
Samoby helps you to have global or individual quality indicators of the company’s smartphones in real time, set limits on the use of data and applications, automatically receive alerts and/or incident tickets when quality deteriorates, or block apps when they exceed their pre-defined limits.
For example, at a glance, you can see a device whose battery is draining very quickly, and proactively replace it, thereby generating greater user satisfaction. And if an employee contacts IT complaining about the battery, you can investigate the cause by looking at, for example, the applications most frequently used by the user and identify if those applications are causing the battery drain, or the possibility that it is just an excuse to have a newer model….
Other parameters such as the quality of the different WIFI in use can be monitored to isolate saturated or faulty access points.
You can consult historical data by smartphone model to find out which ones offer the best battery life, which can influence the buying decisions when a device refresh is due.
From the console you can consult graphs of data and global application usage, by user groups, by device, and even by roaming zone, to provide an informed view about the use of company resources and the usage behaviour of each user group. This information can then be used to formulate policies around the use of personal applications and data when travelling abroad. These strategies can all help to avoid “Bill shock”, and the time devoted to negotiating with network operators due to excess billing is reduced.
Samoby is installed like any other application on a mobile device, and from day one it offers visibility of the service provided to its users from a cloud based console.
It can also be integrated and complemented by an MDM solution such as Microsoft intune, VMWare Workspace One or MobileIron.