Have a real-time view of employees' perception of mobile IT services, solve problems automatically and improve the perception of quality of service while decreasing support costs

Mobile are becoming a central piece of digital transformation initiatives as a workplace component and a preferred communication channel with employees.

Know what your users are experiencing

  • Monitor the quality of the services of the company perceived by the user directly from the mobile devices of the employees
  • Receive alerts when a device, corporate application or network access stops working properly
  • Inform users about service outages or planned device maintenance to avoid unnecessary calls

Be proactive

Reduce number of helpdesk calls with self remediation and better communication:
  • Diagnose and report device and network issues automatically
  • Inform the user about possible issues, such as incorrect configurations, high data consumption, or service outages
  • Automatically send information to help them set up their devices or to solve problems on their own

Control and reduce cost of ownership

Know where your money goes and do not spend it unnecessarily.
  • Know what apps are used, and stop paying for licenses that are not being used
  • Make sure data quotas are not exceeded while your employees are roaming by automatically enforcing app usage limits per country
  • Replace the hardware only if it is really needed by having reliable hardware status information

Be efficient

Automate and facilitate the tasks of the service desk:
  • Shorten the incident resolution time by providing all the necessary data
  • Define automatic rules to create and scale incidents to the correct team, to help the user directly or prevent a problem from occurring
  • Get to know your user better, by having information about how they use their devices and data plans

Empower mobile workplace digital transformation

Samoby integrates seamlessly into its corporate applications to make mobile devices part of its digital transformation as any component of the workplace.
  • Easy integration with ITSM, ITOM, SIEM, SAM...
  • Report, resolve maintenance or security incidents of mobile devices, execute common maintenance tasks using the existing tools and processes of Service Desk