Do you know if your employees are actually using their devices and app licenses? Are you tired of the workload on your service desk due to unused licenses and forgotten devices? If so, read on to discover how monitoring your employees’ device usage can reduce the workload of your service desk and save your organization money.
In today’s digital age, employees have access to a wide range of devices and applications that enable them to work more efficiently and effectively. However, with this freedom comes the challenge of managing and monitoring device usage and app licenses, which can be a daunting task for IT teams. Without proper monitoring, unused licenses and forgotten devices can become a costly problem for your organization.
By monitoring your employees’ device usage and app licenses, you can gain valuable insights into which devices and apps are being utilized and which are not. This information can help you to identify underutilized resources and reduce your organization’s IT spend by reallocating licenses to employees who will make better use of them.
Additionally, monitoring device usage can help reduce the workload on your service desk by identifying issues before they become major problems. By having visibility into how devices are being used, you can proactively address issues such as low battery life, outdated software, and security vulnerabilities, thereby reducing the number of tickets submitted to your service desk.
Furthermore, monitoring device usage can also help you to ensure compliance with your organization’s policies and regulations. By tracking usage and identifying any potential security risks, you can take action to mitigate those risks and avoid potential breaches.
In conclusion, monitoring your employees’ device usage can help reduce the workload of your service desk, save your organization money, and ensure compliance with policies and regulations. Don’t wait until it’s too late to start monitoring – start taking action today to ensure your organization is maximizing its resources and protecting its assets.
If you wish to go further on that, you can read Forbes’ article about “Three ways To Improve Employee Experience For Better Business Outcomes”.